Customer Service Overview- Lecture and assignments
To-Do Date: Dec 2 at 11:59pmDescription:
In this module, you will learn about how to deliver excellent customer service. We will discuss good customer service and how to deliver excellent customer service. There is no pre-recorded lecture for this chapter, the slides and video below are your lecture materials.
Reading/Viewing
Read:
Your Internal/External Customer (Ch. 13, Lamberton text)
View:
Your Internal/External Customer slides Links to an external site.
Excellent customer service
Links to an external site.
Assignments:
Discussion: Excellent customer service due: December 2