Customer Service Overview- Lecture and assignments

To-Do Date: Dec 2 at 11:59pm

Description: 

In this module, you will learn about how to deliver excellent customer service. We will discuss good customer service and how to deliver excellent customer service. There is no pre-recorded lecture for this chapter, the slides and video below are your lecture materials. 

Reading/Viewing 

Read: 

Your Internal/External Customer (Ch. 13, Lamberton text)

View:

Your Internal/External Customer slides Links to an external site.

Excellent customer service Links to an external site.

Assignments: 

Discussion: Excellent customer service due: December 2