Test 3 due: May 6

This test is 21 multiple choice questions (3 points/question) and 2 short answer questions (18.5 points/short-answer question): 23 questions total. The test questions cover the material in the stress, customer service, organizational change and business ethics readings. The short answer question (10 points) will not be automatically graded. Your test grade will be complete once I have graded the question, so do not worry if your test score seems lower than it should be. You have 75 minutes to complete the exam with two attempts and your highest grade will be kept. Good luck!